Customer Experience: Trends, Data and Best Practice webinar

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Customer Experience: Trends, Data and Best Practice

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The live session was hosted by Jeff Rajeck, Research Analyst APAC at Econsultancy and co-hosted by Avis Easteal, Regional Head, Consumer at Luxasia.

Key points covered in this session:

The value conundrum
What is customer experience (CX)?
Why should brands care about CX?
What is driving customer experience improvements?
How are brands managing CX improvements?
Are brands doing well with CX improvements?
What challenges are brands facing when improving CX?
What can marketers do to improve CX?

Talk to us, we want to hear from you if you have any questions.

Original webinar webcast: May 2017

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